B2B Customer Success Manager

Are you ready to lead the AI revolution in the corporate world?

At AIatWork (part of Brainster Group), they aren’t just selling licenses; they are driving a fundamental shift in how businesses operate. Together, we are looking for a Senior, Creative, and Dedicated B2B Customer Success Manager to turn contracts into long-term partnerships and ensure our clients don't just "access" AI—they master it.

About Brainster Group

Founded in 2015, Brainster Group empowers tens of thousands of individuals through seven synergistic brands. From Brainster NEXT College and NU Academies to AI @ Work, they are building a world of "FutureMakers."

AIatWork is our spearhead for democratizing AI skills for professionals and organizations. As our Customer Success Manager, you will be the bridge between our cutting-edge education and the measurable business value our clients achieve.

The Mission

Your goal is simple but ambitious: Ensure every B2B client successfully adopts AIatWork, achieves their strategic learning goals, and grows their partnership with us. You are the guardian of the client journey, moving past "support" into true strategic partnership.

 

About the position

Core Responsibilities

  • Client Onboarding & Adoption Strategy

Own the structured onboarding process for new enterprise partners.

Map key stakeholders (HR, L&D, Execs) and define what "success" looks like for their specific organization.

Goal: Ensure the platform isn't just a tool, but a habit.

  • Relationship & Value Management

Act as a consultant, not a vendor. Conduct monthly/quarterly check-ins to co-design value.

Proactively suggest custom sessions, leadership tracks, or specialized programs based on evolving client needs.

  • Risk & Churn Prevention

Monitor engagement signals and spot low adoption early.

Coordinate with the Education and Product teams to pivot programs or fill feature gaps before they become issues.

  • Commercial Expansion (Growth through Success)

Identify opportunities for upsells, seat expansions, and contract extensions.

Partner with Sales by providing the data and success stories that make renewal a "no-brainer."

  • Strategic Feedback Loop

Be the "Voice of the Customer" internally. Feed real-world organizational blockers and industry needs back into our curriculum and product roadmap.

 

What We Look For

  • Relationship Ownership Mindset: You believe that if the client fails, you fail. You take 100% accountability for your accounts.

  • Business-Oriented Thinking: You look beyond attendance rates. You care about ROI, business outcomes, and organizational impact.

  • Strong Facilitation: You are a master at running high-stakes meetings and managing diverse stakeholders with poise.

  • Proactive Problem Solver: You see "weak signals" of disengagement and act before a complaint ever reaches your inbox.

  • Internal Influencer: You have the credibility to advocate for your clients across our Education, Product, and CX teams.

  • Commercial Instinct: You recognize a growth opportunity when you see one and feel comfortable discussing the "next level" of a partnership.

 

What Success Looks Like

  • High Activation & Engagement: Clients are actively learning and applying AI.

  • Retention: High renewal rates driven by proven value.

  • Expansion: Growing our footprint within existing accounts.

  • Strategic Impact: Our curriculum evolves because of the insights you bring back from the field.

 

Why Join AIatWork?

You’ll be at the forefront of the most significant technological shift of our time. You’ll work with a team of "FutureMakers" in an environment that prizes creativity, fast execution, and genuine human impact.

 

Ready to help companies master the future?Apply to monika@kmtsolutions.nl

Apply now!​


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